Introduction

TemplateHorizon is committed to providing high-quality templates and resources. If you are not fully satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for refunds.

Eligibility for Refunds

1. Digital Products: Due to the nature of digital products, refunds are only available under specific conditions as outlined below.
2. Conditions for Refunds:
   • The product was not downloaded.
   • The product is defective or not as described.
   • A duplicate purchase was made.

Refund Request Process

1. Time Frame: Refund requests must be made within 14 days of the purchase date.
2. Submission: To request a refund, please contact our support team at support@templatehorizon.com with your order number and the reason for the refund request.
3. Review: Our team will review your request and respond within 5 business days. Additional information may be requested to process your refund.

Non-Refundable Situations

1. Change of Mind: Refunds will not be issued for change of mind or if you no longer need the product.
2. Download Issues: If you experience issues downloading the product, please contact our support team for assistance. Refunds will not be issued for download problems that can be resolved.
3. Violation of Terms: Refunds will not be issued if you violate our License Terms or use the product in a manner inconsistent with the permitted uses.

Refund Processing

1. Approval: If your refund request is approved, we will process your refund within 10 business days.
2. Method: Refunds will be issued to the original payment method used during the purchase.
3. Notification: You will receive an email notification once your refund has been processed.

Exchanges

1. Defective Products: If the product is defective or not as described, you may request an exchange instead of a refund.
2. Process: To request an exchange, contact our support team at support@templatehorizon.com with your order number and details of the issue.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@templatehorizon.com.

Changes to This Policy

TemplateHorizon reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on our website. Your continued use of our products after any modifications constitutes acceptance of the new terms.

Agreement

By making a purchase from TemplateHorizon, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.